How to have a safe ride with Holla

How to have a safe ride with Holla

The rise of numerous taxi services has also sparked concerns about the safety of the rider. After all, there have been reports of incidents involving taxis. There are cases such as robbery, extortion and other events that place the rider in danger. 

Aside from dangers inside the vehicles, there are also dangers outside that we may have no control of. However, we at Holla completely understand your concern and as one of the best-known taxi services in the city, we continue to work on keeping you safe.

We take our rider’s safety seriously and we want them to be comfortable riding in our taxi and without worries. Holla considers it our responsibility to establish fundamental safety standards for our riders. 

Nowadays, there are dangers everywhere and while it’s not as easy to avoid some of them, there are ways to prevent them from happening. Whether you’re getting around the city by day or partying at night, here are some ways to keep you safe.

Book your ride in advance

If you are going to a gathering and plan to go home late, you can schedule your ride earlier to pick you up at a specific time. This is one of Holla’s unique services. You can schedule a driver to pick you up anywhere at a later time. 

This beats out the waiting or being stranded in the street in the wee hours of the night. This is also to secure that you have a ride home. Since our app has a driver locator, you’ll see how far your ride is before it arrives. That way, you can stay indoors while waiting for them.

While most dangers on the street happen at night, it’s also best to do the same during the day. After all, crimes don’t choose a time when they will be committed. As they say, it’s better to be safe than sorry.

Verify the vehicle details before boarding

There have been reports where some riders are taken somewhere else when they ride. As it turns out, the car they boarded was actually someone else and not the one they booked. It’s always a great practice to make sure that you’re boarding the correct vehicle. 

This avoids unwanted incidents or embarrassments when you try to board someone else’s ride. We always provide the driver name, car colour, model and plate number beforehand. Do verify these before boarding your taxi.

As an added precaution, you can also send these details to friends or family members. They can use these details to monitor you or at least have someone to contact if needed. 

Additionally, don’t believe anyone who says that your booked ride has been cancelled without notice and ask you to ride with them. Our drivers seldom cancel any bookings. However, if they do, we will always notify you either through the app or by calling you directly.

Follow vehicle safety measures

While we and our drivers are working hand in hand to make sure riders are safe, riders also need to ensure their safety. Personal safety is something that most riders tend to ignore. We and our drivers always make sure that the safety features of our taxis such as seatbelts and airbags are working. 

It’s up to the riders to ensure that they put it on no matter what the situation is. We also advised sitting in the backseat when you’re travelling alone. This provides you with more privacy and comfort. Additionally, in case of accidents, you won’t be in any immediate danger and can use the front seat backrest as protection.

It might be tedious to follow these steps but it can save your life in case an accident occurs. These simple steps will be a great factor in ensuring your safety while riding with us. Our drivers will also remind you to make sure that you’re secured.

Know what to share

Information is one of the most dangerous things to have for anyone. Any sensitive information such as your mobile number and other sensitive details might be used against you. Here at Holla, we process your bookings in accordance with your privacy needs. 

This means that you only need to provide certain details on the app and not your driver. Rest assured that your information is secured with us. 

We do understand that to process your booking, we will need to obtain some of this sensitive information. However, we can assure you that no one else will have any access to this other than the folks who manage your booking and payment.

If there are any instances of intrusions to gain this info from you, always remain calm and handle the situation sensibly. Don’t hesitate to contact us if any incident like this occurs. Our customer service staff are always here 24/7 to answer your calls and concerns.

Use the in-app panic button for emergencies

As stated above, it’s important to let your family and friends know your location and status. In case of emergencies, this info will be a great help to find you or at least know where you are. Friends and families can head over to your location or at least book you another ride. 

If you weren’t able to send them this info, worry not. We’ve created our app with the idea of providing all the features you need for a comfortable and safe ride. For emergencies, you can tap the panic button in your app. This will automatically send out your location with the people you’ve added to your emergency contacts list.

We want our customer to know that they have a way to contact someone in case of emergencies. While it’s not much, we want our riders to feel safe using this panic button. We will always prioritize the safety of our clients which is why we’ve added this function. We hope that with this, you will be more at ease riding with us.

Of course, we also welcome any comments and suggestions regarding this. We understand that as riders, you know better what functions or services you need to make sure you’re secured. Our development team is continuously working to make sure that all possible features to ensure your safety are implemented.

Have a safe ride with Holla

Here at Holla, we understand that taxis are slowly replacing private cars on the road. More and more people are turning to use taxi services than bringing their own car. 

No more worrying about driving, or where to park their car. We know how taxi services have made it convenient for people to travel now. That’s why we’ve made sure that our services are top of the line and is the only taxi service you will ever need.

We hope that you will enjoy your ride with Holla. Feel safer with us, knowing that we will take care of you. Our team will make sure that we always check each of our taxis. With the help of our drivers, we ensure that each car is in perfect condition and can handle any long or short drive needed.

About us

Holla is an online taxi booking company that offers on-demand services. You can book a ride anywhere and anytime, and our taxi will be there to pick you up. Our aim is to provide a comfortable and secure taxi booking service that every person needs. 

We’ve created an innovative and responsive app and website where you can arrange your booking. Our goal is to provide our customers with a new technology that will make their travel experience better. This is why we’ve poured our resources into making everything convenient for you.

We also have a wide variety of taxis to choose from. From the most modern ones to the larger cabs that can carry a group. We want to make sure that we are fully equipped to cater for all your transportation needs. 

We even have a function in the app to choose which taxi you want to ride on. You can ride on a regular taxi for a casual gathering or one on the luxurious side to impress the crowd. Whichever kind of ride you need, we’re here to deliver. We’ll make sure that your travel experience will be an incredible one.

Contact us!

Our friendly and diverse staff are also here to help. We have our customer service support to assist you 24/7. They can answer your questions and inquiries at any time. You can also contact us for any comments and suggestions. We’re always aiming to improve on our services or add to them so any feedback will be much appreciated.

We also have our technical team on standby if you’re having issues with the app or the website. They will be here to assist you with troubleshooting so you can use our services seamlessly. Don’t hesitate to contact us!

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