How to search for a good taxi service

For the residents of Lagos, Abuja and other metropolitan cities in Nigeria, travelling on their own by navigating through the congested, crowded roads is a tiresome ordeal. And so, many choose to commute by taxis. Taxi services are preferred by millions in terms of personal transportation. Furthermore, with the advent of the app-based taxi-hailing businesses, commuters continue to experience ease-of-use, convenience and simplicity.

Having said that, the proliferation of such taxi-hailing operators has made it increasingly difficult for commuters to find a reliable taxi service. Below are four tips to help you find the best taxi service in your city.

Research online

There’s no such thing that you cannot discover online. So, the first step is to research about the popular taxi-hailing operators in your city. Most of the taxi businesses have channelled the online medium to connect with their target audience. While some have websites, most of them have both a website and mobile app. Try to gather as much information as you can.

Check reviews and ratings

While the Internet can help in identifying taxi operators in your locality, the sheer number of them can be highly confusing for you to choose from. The next step is to check the reviews and ratings of the selected operators. You can view websites like Yelp that offer honest customer reviews to narrow down the list.

Watch out for three crucial factors

Reliability, affordability and ease-of-use – these are the key elements of a good taxi service.

How punctual is the taxi service? Are their drivers known for being on-time and courteous? What is the condition of their vehicle? These are some of the questions you need to consider while determining the reliability of a taxi operator.

Next up, find out how they determine their taxi fare. Do they have a fixed rate for their fleet? How does surge pricing affect their services? While the cheapest options aren’t always the best, do consider taxi operators that offer good service at affordable pricing.

Finally, how do they take taxi bookings? Do you have to use their website or can you book a taxi easily through a mobile app? Find out a taxi service that allows you to hire a cab at any time and from anywhere.

Ask your inner circle

If you aren’t comfortable going down the online route to find your taxi services, you can always ask the locals, your friends and family. They can be a reliable source as they will be able to share their experience better.

When it comes to commuting in Nigeria, Holla is at your service. Here at Holla, we ensure the best customer experience by providing a line of private vehicles manned by licensed, professional drivers. Download the Holla app to book your ride now.

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